At Edarch Labs, we strive to provide the highest quality CV and resume editing services to our clients. We stand behind our commitment to your satisfaction. Our refund policy is designed to be fair and transparent, outlining the circumstances under which refunds may be granted:
1. Quality Assurance
- If you are not satisfied with the quality of our editing services or believe that they do not meet the standards we promise, we encourage you to contact us within 14 working days of receiving your edited documents. We will review your concerns and, if deemed valid, make reasonable efforts to address and rectify any issues.
2. Cancellation Prior to Service Delivery
- If you wish to cancel your service and request a refund before any editing work has commenced (typically within 24hrs), you are eligible for a full refund. Please note that once the editing process has begun, we cannot issue a refund for the service.
3. Late Delivery
- If we fail to deliver the edited documents within the agreed-upon time frame and you no longer require our services, you may be eligible for a full or partial refund, depending on the delay.
4. Technical Issues
- In the event of technical issues or errors on our part that prevent us from delivering the edited documents as promised, we will work to rectify the situation promptly. If a satisfactory resolution cannot be achieved, you may request a refund.
5. Unavailability of Service
- If, for unforeseen circumstances, we are unable to provide the agreed-upon services after payment has been processed, a full refund will be issued to you.
6. Non-Compliance with Instructions
- It is essential that clients provide accurate and complete information for the editing process. If a refund request is made due to errors or omissions in the information provided, it will be subject to review on a case-by-case basis.
7. No Refunds After Final Delivery
- Once the final edited documents have been delivered to you and the project has been completed, no refunds will be issued.
8. Requesting a Refund
- To request a refund, please contact us at hello@edarchlabs.com within the applicable time frame specified in the circumstances above. We will guide you through the process and address your request promptly.
Please note that the timing and conditions of refunds may vary depending on the specific circumstances of your request. We are committed to ensuring fair and reasonable resolutions in all cases. Your satisfaction with our services is our top priority.
*This refund policy is subject to change, and any updates will be posted on our website. Please refer to the most recent version of our refund policy for the most accurate information.